Questionable concepts: Critique as a Resource for Designing with Eighty Somethings

Vines, John, Blythe, Mark, Lindsay, Stephen, Dunphy, Paul, Monk, Andrew and Olivier, Patrick (2012) Questionable concepts: Critique as a Resource for Designing with Eighty Somethings. In: CHI 2012 (ACM SIGCHI Conference on Human Factors in Computing Systems), 5-10 May 2012, Austin, Texas.

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Official URL: http://dx.doi.org/10.1145/2207676.2208567

Abstract

This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.

Item Type: Conference or Workshop Item (Paper)
Subjects: W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Ellen Cole
Date Deposited: 11 Dec 2012 14:24
Last Modified: 24 Oct 2017 08:19
URI: http://nrl.northumbria.ac.uk/id/eprint/10726

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