IT Politics in the Domain of Knowledge Workers: A Chronological Analysis

Chen, Wenshin (2011) IT Politics in the Domain of Knowledge Workers: A Chronological Analysis. IBIMA Business Review. ISSN 1947-3788

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Official URL: http://dx.doi.org/10.5171/2011.517599

Abstract

Markus’s study of IT politics has been influential for the IT implementation literature since the 1980s. However, mistakes of the top-down implementation approach could still be easily found in many organizations. Derived from Markus’s notion of interaction theory and Drucker’s work on knowledge workers, this paper illustrates a LMS (learning management systems) implementation case that evolves from such traditional top-down approach. Based on a chronological analysis, the case study narrates how IT politics was shaped in a context where most stakeholders were highly skillful knowledge workers whose academic autonomy was largely overlooked. Reflective discussion suggests how the implementation process might have been better managed. Evidently, even decades after Markus’s and Drucker’s influential work, history still repeated itself and IT politics continued to provide lessons for contemporary IT managers and researchers. Future strategy and implementation approach for campus IT projects and LMS implementation in particular are recommended.

Item Type: Article
Uncontrolled Keywords: IT politics, learning management system, knowledge worker, chronological analysis
Subjects: G500 Information Systems
N100 Business studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Wenshin Chen
Date Deposited: 26 Mar 2013 10:32
Last Modified: 10 Feb 2016 21:45
URI: http://nrl.northumbria.ac.uk/id/eprint/11552

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