The Third Way for the Third Sector: Using Design to Transfer Knowledge and Improve Service in a Voluntary Community Sector Organisation

Bailey, Mark and Warwick, Laura (2013) The Third Way for the Third Sector: Using Design to Transfer Knowledge and Improve Service in a Voluntary Community Sector Organisation. In: Innovation Through Knowledge Transfer 2012. Smart Innovation, Systems and Technologies, 18 . Springer, London, pp. 121-133. ISBN 978-3-642-34218-9

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Official URL: http://dx.doi.org/10.1007/978-3-642-34219-6_14

Abstract

This paper describes a two-year Knowledge Transfer Partnership that concluded in September 2011. Knowledge Transfer Partnerships (KTP) is a UK-wide activity that helps organisations to improve their competitiveness and productivity by making better use of knowledge, technology and skills within universities, colleges and research organisations. This paper details the outcome of a KTP between Age UK Newcastle and Northumbria University’s School of Design that aimed to use Design approaches to improve the charity’s services. This paper will describe the recent context for organisations operating in the Voluntary Community Sector and discuss the relevance of a Design approach to both the improvement of customer services in this circumstance, as well as the transfer of knowledge to a capacity-starved organisation. It will also document how Design was used to achieve both of these aims, and the resulting impact of this engagement on the organisation and stakeholders.

Item Type: Book Section
Subjects: W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Related URLs:
Depositing User: Ellen Cole
Date Deposited: 12 Apr 2013 15:31
Last Modified: 03 Nov 2017 04:51
URI: http://nrl.northumbria.ac.uk/id/eprint/12120

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