An engagement framework for understanding the communication needs of different health groups

Briggs, Pamela, Hardy, Claire, Sillence, Elizabeth and Harris, Peter (2013) An engagement framework for understanding the communication needs of different health groups. In: CHI 2013 (ACM SIGCHI Conference on Human Factors in Computing Systems), 27 April – 2 May 2013, Paris.

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Qualitative investigations were conducted with three discrete health groups, involving asthma sufferers,smokers considering quitting, and personal carers of people with multiple sclerosis (MS). The participants searched for and commented on the different kinds of health information that was available online, including discussions and postings about shared patient experiences. Different patient groups clearly showeddifferent communication needs in terms of their online search behavior and this reflected (i) the information available on and offline, (ii) the success of previous patient-clinician communications and also (iii) the complex coping strategies of the patients and carers themselves. We captured these needs in a new engagement framework that can be used to guide the design of new online systems and to support developments in patient-clinician communication.

Item Type: Conference or Workshop Item (Paper)
Subjects: B900 Others in Subjects allied to Medicine
G700 Artificial Intelligence
Department: Faculties > Health and Life Sciences > Psychology
Related URLs:
Depositing User: Ay Okpokam
Date Deposited: 16 Apr 2013 08:42
Last Modified: 24 Oct 2017 11:33

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