Exploring the value of a design for service approach to develop public services in the Community Voluntary Sector: a comparative analysis

Warwick, Laura, Young, Robert and Lievesley, Matthew (2014) Exploring the value of a design for service approach to develop public services in the Community Voluntary Sector: a comparative analysis. International Journal of Design in Society, 7 (2). pp. 19-33. ISSN 2325-1328

[img] Microsoft Word
WarwickYoungLievesleyDPP13.doc - Submitted Version

Download (774kB)
[img]
Preview
PDF
WarwickYoungLievesleyDPP13_(2).pdf - Submitted Version

Download (579kB) | Preview
Official URL: http://ijgs.cgpublisher.com/product/pub.236/prod.4...

Abstract

This paper presents the findings from two action research case studies that explore the value of using a ‘design for service’ approach to develop public services in the community voluntary sector (CVS). Each case study was conducted within a CVS organisation that was developing or offering public services. Both were local charities that are part of UK federations; the first offering mental health and wellbeing services, the second providing community education services.

The paper will present the outcomes of using a ‘design for service’ approach, including systematic inquiry, visualisation, and challenging existing stakeholder perceptions. The comparison will identify similarities and differences in each case. Factors that appear to affect the success of the approach in this context will be discussed, including organisational culture and the perception of ‘design’. These two case studies form the basis of an on-going doctoral programme.

Further case studies are planned, to inform an approach framework with implications for a broad range of CVS contexts. This work will add theoretical rigour to design praxis in the emerging area service innovation for CVS organisations.

Item Type: Article
Subjects: L400 Social Policy
W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > School of Design > Northumbria Design
Depositing User: Matthew Lievesley
Date Deposited: 17 May 2013 14:20
Last Modified: 08 May 2017 11:05
URI: http://nrl.northumbria.ac.uk/id/eprint/12614

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics


Policies: NRL Policies | NRL University Deposit Policy | NRL Deposit Licence