Everyday usage of home telecare services in England

Cook, Glenda, Ellman, Jeremy, Cook, Margaret and Klein, Barbara (2013) Everyday usage of home telecare services in England. In: The 6th International Conference on Human System Interaction (HSI), 6-8 June 2013, SOPOT, Poland.

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Official URL: http://dx.doi.org/10.1109/HSI.2013.6577884

Abstract

Deployment of telecare is being driven by policy in different European contexts, however little is known about the utilization of telecare following installation. This study provides an analysis of contact data within one telecare call centre in North East England. Characteristics of service users that influence use is presented. 50.6% of contact episodes were due to activation of devices and sensors; 17.7% to service users contacting the call centre for support, referral to other services; and 31.3% to managing the system.

Item Type: Conference or Workshop Item (Paper)
Subjects: B800 Medical Technology
Department: Faculties > Health and Life Sciences > Nursing, Midwifery and Health
Depositing User: Jeremy Ellman
Date Deposited: 22 Oct 2013 07:55
Last Modified: 24 Oct 2017 11:47
URI: http://nrl.northumbria.ac.uk/id/eprint/14146

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