Development of a design performance measurement matrix for improving collaborative design during a design process

Yin, Yuanyuan, Qin, Sheng-feng and Holland, Ray (2011) Development of a design performance measurement matrix for improving collaborative design during a design process. International Journal of Productivity and Performance Management, 60 (2). pp. 152-184. ISSN 1741-0401

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Purpose – The purpose of this paper is to investigate how to measure collaborative design performance and, in turn, improve the final design output during a design process, with a clear objective to develop a design performance measurement (DPM) matrix to measure design project team members' design collaboration performances.

Design/methodology/approach – The methodology adopted in this research uses critical literature reviews, in-depth focus group interviews and a questionnaire survey.

Findings – The main finding of this study is a DPM matrix that addresses five DPM indicators: efficiency, effectiveness, collaboration, management skill, and innovation, and 25 detailed DPM criteria. It was found that decision-making efficiency is the most important DPM criterion for collaborative design efficiency; plus delivering to the brief for effectiveness; clear team goal/objectives for collaboration; decision-making ability for management skill; and competitive advantage for innovation.

Research limitations/implications – As the present study was focused on exploring DPM during a design process, some key DPM criteria which are not measurable during a design development process were not included in this study. The proposed multi-feedback approach for DPM matrix implementation needs to be validated in future research.

Practical implications – The DPM matrix can be applied to support a design manager in measuring and improving collaborative design performance during a design process, by reviewing and modifying collaborative design development, identifying the design team strengths and weaknesses, improving team communication, and suggesting suitable responsive actions.

Originality/value – The major contribution of this study is the investigation and development of a DPM matrix to measure collaborative design performance during a design process.

Item Type: Article
Uncontrolled Keywords: Design, performance measures, design management
Subjects: W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Becky Skoyles
Date Deposited: 19 Mar 2014 14:42
Last Modified: 24 Oct 2017 08:20

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