A Conceptual Framework of Reverse Logistics Impact on Firm Performance

Vlachos, Ilias (2014) A Conceptual Framework of Reverse Logistics Impact on Firm Performance. In: British Academy of Management (BAM) Conference, 9-11 September 2014, Belfast.

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Official URL: http://www.bam.ac.uk/

Abstract

This study aims to examine the reverse logistics factors that impact upon firm performance. We review reverse logistics factors under three research streams: (a) resource-based view of the firm, including: Firm strategy, Operations management, and Customer loyalty (b) relational theory, including: Supply chain efficiency, Supply chain collaboration, and institutional theory, including: Government support and Cultural alignment. We measured firm performance with 5 measures: profitability, cost, innovativeness, perceived competitive advantage, and perceived customer satisfaction. We discuss implications for research, policy and practice.

Item Type: Conference or Workshop Item (Paper)
Subjects: N100 Business studies
N200 Management studies
N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Ilias Vlachos
Date Deposited: 15 Sep 2014 08:09
Last Modified: 11 May 2017 01:21
URI: http://nrl.northumbria.ac.uk/id/eprint/17587

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