Promoting partnership with older people through quality assurance systems: Issues arising in care homes

Reed, Jan, Cook, Glenda and Stanley, David (1999) Promoting partnership with older people through quality assurance systems: Issues arising in care homes. Journal of Research in Nursing, 4 (5). pp. 353-363. ISSN 1744-9871

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Official URL: http://dx.doi.org/10.1177/136140969900400505

Abstract

This paper reports on a study in which a quality assurance package was introduced into 11 care homes for older people and evaluated. The package (Qual A Sess) has two features. First, it is designed to provide a mechanism for self-regulation, by providing homes with a framework for assessing care and services in a systematic way. Second, it promotes the participation of residents in the quality process, by including them as members of self-assessment teams. A case study methodology was used to evaluate the process of introduction, and this paper focuses on data from older people which describes their views about participation. The paper concludes that skills in communication and assessment, and sensitivity to individual needs and problems is required in order to facilitate meaningful participation from older people.

Item Type: Article
Uncontrolled Keywords: assessment, care homes, older people
Department: Faculties > Health and Life Sciences > School of Health, Community and Education Studies > Nursing, Midwifery and Health
Depositing User: Becky Skoyles
Date Deposited: 03 Feb 2015 16:44
Last Modified: 10 Aug 2015 11:46
URI: http://nrl.northumbria.ac.uk/id/eprint/18568

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