Business excellence in the public sector - A comparison of two sub-groups with the "private" service sector

Prabhu, Vas, Robson, Andrew and Mitchell, Ed (2002) Business excellence in the public sector - A comparison of two sub-groups with the "private" service sector. The TQM Magazine, 14 (1). pp. 34-42. ISSN 0954-478X

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Official URL: http://dx.doi.org/10.1108/09544780210413228

Abstract

Over the past decade, the public sector in the UK has made great effort in adopting business excellence thinking. To what extent have such practices taken root and what has been their impact? Presents some of the key results from a recent empirical study of 119 public sector organisations in North-East England. They show considerable strengths in some of the related HR practices, leadership issues, service delivery and quality matters. Equally, many of them face major challenges in adopting appropriate performance measurement systems, in eliminating waste and reducing costs, and in being innovative in service design.

Item Type: Article
Uncontrolled Keywords: Education; England; Public sector; Quality; Service
Subjects: N100 Business studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Becky Skoyles
Date Deposited: 12 Feb 2015 11:16
Last Modified: 10 Aug 2015 11:11
URI: http://nrl.northumbria.ac.uk/id/eprint/19372

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