Business process re-engineering in the public sector: A case study of the Contributions Agency

Harrington, Barbara, McLoughlin, Kevin and Riddell, Duncan (1998) Business process re-engineering in the public sector: A case study of the Contributions Agency. New Technology, Work And Employment, 13 (1). pp. 43-50. ISSN 0268-1072

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Official URL: http://onlinelibrary.wiley.com/doi/10.1111/1468-00...

Abstract

There has been a growing literature which, from a social science perspective, seeks to critically assess the use of business process re-engineering (BPR) in effecting radical organisational change. Using a case study of the Contributions Agency, this article reports on the problems of using BPR in a public sector organisation, and discusses the findings in relation to the current critique of BPR.

Item Type: Article
Subjects: N100 Business studies
Department: Faculties > Health and Life Sciences > School of Health, Community and Education Studies > Healthcare
Depositing User: Becky Skoyles
Date Deposited: 04 Feb 2015 16:50
Last Modified: 10 Aug 2015 11:46
URI: http://nrl.northumbria.ac.uk/id/eprint/19614

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