The hidden factory: The naked truth about business excellence in the real world

Yarrow, David, Mitchell, Ed and Robson, Andrew (2000) The hidden factory: The naked truth about business excellence in the real world. Total Quality Management, 11 (4-6). S439-S447. ISSN 0954-4127

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Official URL: http://www.tandfonline.com/doi/pdf/10.1080/0954412...

Abstract

The authors are dyed-in-the-wool manufacturing people. Two long-standing, paid-up members of the Institution of Production Engineers and one statistician. We love the sound of metal on metal, the smell of 'suds', and the feeling of the carpet clicking when you get home at night with swarf stuck in your shoes. Sad, but true. So, if there are biases in this paper, at least we cannot be accused of trying to conceal them.

Our bias, if such it is, is our starting point. A belief that, for all the good theory, many British manufacturers could do better at putting common sense into common practice on the factory floor. The last few years have given us an opportunity to test this notion, and to begin to work out what to do about it.

Item Type: Article
Subjects: N100 Business studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Becky Skoyles
Date Deposited: 04 Feb 2015 15:36
Last Modified: 10 Aug 2015 11:11
URI: http://nrl.northumbria.ac.uk/id/eprint/19625

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