Communicating the complexity of computer-integrated operations : an innovative use of process modelling in a North East hospital trust

Waring, Teresa and Wainwright, David (2002) Communicating the complexity of computer-integrated operations : an innovative use of process modelling in a North East hospital trust. International Journal of Operations & Production Management, 22 (4). pp. 394-411. ISSN 0144-3577

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Official URL: http://dx.doi.org/10.1108/01443570210420403

Abstract

The English National Health Service has undergone unprecedented political, economic and technological change. This has resulted in a requirement for radical improvements in operational efficiency and effectiveness. An effective IT infrastructure supporting key operational processes and management reporting is now seen as essential. This paper outlines the findings from empirical research in a North East hospital Trust. The authors collaborated on a requirements analysis project to investigate and model business processes and information flows using an automated IDEF0 software tool. A participatory action research framework was used, informed by principles derived from critical social theory, to describe the complexity of the situation and provide improved communication amongst stakeholders. The paper concludes by reflecting on the need for more “ideal” speech situations in order to deal with complex operations management problems where political, power and social issues can obstruct effective implementation of new computer-integrated operations.

Item Type: Article
Additional Information: Selected for Special Issue: Operations management in healthcare, Editors: R. Boaden. & P. Gemmel. Awarded highly commended paper 2003, paper makes significant contribution developing a theoretical framework for conducting IS research informed by critical social theory and presenting empirics to support critical social theory in practice within a NHS organisation.
Subjects: G500 Information Systems
N200 Management studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: EPrint Services
Date Deposited: 16 Sep 2008 15:30
Last Modified: 10 May 2017 17:02
URI: http://nrl.northumbria.ac.uk/id/eprint/2167

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