Exploring Query Patterns in Email Search

Harvey, Morgan and Elsweiler, David (2012) Exploring Query Patterns in Email Search. In: Advances in Information Retrieval. Lecture Notes in Computer Science . Springer, London, pp. 25-36. ISBN 978-3-642-28996-5

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Official URL: http://dx.doi.org/10.1007/978-3-642-28997-2_3

Abstract

Despite Email being the most popular communication medium currently in use and that people have been shown to regularly re-use messages, very little is known about how people actually search within email clients. In this paper we present a detailed analysis of email search behaviour obtained from a study of 47 users. We uncover a number of behavioral patterns that contrast with those previously observed in web search. From our findings, we describe ways in which email search could be improved and conclude with a short discussion of possible future work.

Item Type: Book Section
Subjects: G400 Computer Science
G500 Information Systems
Department: Faculties > Engineering and Environment > Mathematics and Information Sciences
Depositing User: Morgan Harvey
Date Deposited: 27 Apr 2015 14:19
Last Modified: 10 Nov 2016 12:40
URI: http://nrl.northumbria.ac.uk/id/eprint/22222

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