Understanding re-finding behavior in naturalistic email interaction logs

Elsweiler, David, Harvey, Morgan and Hacker, Martin (2011) Understanding re-finding behavior in naturalistic email interaction logs. In: Proceedings of the 34th international ACM SIGIR Conference on Research and Development in Information Retrieval. ACM, New York, pp. 35-44. ISBN 978-1-4503-0757-4

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Official URL: http://dx.doi.org/10.1145/2009916.2009925

Abstract

In this paper we present a longitudinal, naturalistic study of email behavior (n=47) and describe our efforts at isolating re-finding behavior in the logs through various qualitative and quantitative analyses. The presented work underlines the methodological challenges faced with this kind of research, but demonstrates that it is possible to isolate re-finding behavior from email interaction logs with reasonable accuracy. Using the approaches developed we uncover interesting aspects of email re-finding behavior that have so far been impossible to study, such as how various features of email-clients are used in re-finding and the difficulties people encounter when using these. We explain how our findings could influence the design of email-clients and outline our thoughts on how future, more in depth analyses, can build on the work presented here to achieve a fuller understanding of email behavior and the support that people need.

Item Type: Book Section
Subjects: G400 Computer Science
G500 Information Systems
Department: Faculties > Engineering and Environment > Mathematics and Information Sciences
Depositing User: Morgan Harvey
Date Deposited: 27 Apr 2015 14:32
Last Modified: 10 Nov 2016 12:36
URI: http://nrl.northumbria.ac.uk/id/eprint/22229

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