Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Lin, Zhibin and Filieri, Raffaele (2015) Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge. Transportation Research Part E: Logistics and Transportation Review, 81. pp. 158-168. ISSN 1366 5545

Full text not available from this repository.
Official URL: http://dx.doi.org/10.1016/j.tre.2015.07.001

Abstract

This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.

Item Type: Article
Uncontrolled Keywords: Technology-based self check-in services; Personal innovativeness; Subjective knowledge; Technology Acceptance Model; Airline passenger
Subjects: N100 Business studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Becky Skoyles
Date Deposited: 11 Aug 2015 08:21
Last Modified: 17 Sep 2015 09:32
URI: http://nrl.northumbria.ac.uk/id/eprint/23526

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics


Policies: NRL Policies | NRL University Deposit Policy | NRL Deposit Licence