Making sense of IT vendor and client relationships: a technological frames perspective

Wainwright, David and Brooks, Laurence (2010) Making sense of IT vendor and client relationships: a technological frames perspective. In: 16th Americas Conference on Information Systems (AMCIS), 12-15 August 2010, Lima, Peru.

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Abstract

This paper discusses the interactions between an ICT vendor and a client organization in the commissioning and execution of an ERP requirements determination project. The focus is on the early stages of the project involving the joint selection and adoption of process modeling technology, methods and techniques. Based on case study material, including email transcripts of interactions among participants, the paper uses the concept of technological frames to highlight how process modeling was used to enhance discourse and communication and enable goal congruence between the client and the ICT vendor. Findings indicate that a technological framing approach can be used to illustrate the degree of goal incongruence between clients and IT vendors and help provide more sustainable strategies to reconcile complex business relationships.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: information technology, information Systems
Subjects: G400 Computer Science
G500 Information Systems
Department: Faculties > Engineering and Environment > Mathematics and Information Sciences
Related URLs:
Depositing User: EPrints Services
Date Deposited: 28 Feb 2011 14:55
Last Modified: 10 Aug 2015 11:25
URI: http://nrl.northumbria.ac.uk/id/eprint/2451

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