Enhancing user experience of enterprise systems for improved employee productivity: a first stage of case study

Li, Honglei (2015) Enhancing user experience of enterprise systems for improved employee productivity: a first stage of case study. In: HCI in Business: Second International Conference, HCIB 2015. Lecture Notes in Computer Science, 9191 . Springer, London, pp. 493-500. ISBN 9783319208947

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Official URL: http://dx.doi.org/10.1007/978-3-319-20895-4_45

Abstract

User experience has been regarded as the focus of technology design following the diffusion of information technology into the society level. There are many researches discussing user experience as a concept from the software testing and design perspective and seldom the specific dimensions of user experience are investigated. This research attempted to conduct a case study to explore the psychological dimensions of user experience from the interpersonal relationship theoretical perspective. Specifically, a case study on the usage of SAP ERP system has been conducted and 8 enterprise systems users have been interviewed to reflect on their interactions with the ERP system. The interpersonal relationship features is reported missing from the current enterprise systems design. Implications to both researchers and practitioners are provided.

Item Type: Book Section
Uncontrolled Keywords: user experience, interpersonal relationship, case study, enterprise systems
Subjects: G400 Computer Science
N900 Others in Business and Administrative studies
Department: Faculties > Engineering and Environment > Mathematics, Physics and Electrical Engineering
Depositing User: Ay Okpokam
Date Deposited: 03 Dec 2015 09:58
Last Modified: 10 Nov 2016 12:40
URI: http://nrl.northumbria.ac.uk/id/eprint/24869

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