Reconditioned merchandise: extended structured report formats in usability inspection

Cockton, Gilbert, Woolrych, Alan and Hindmarch, Mark (2004) Reconditioned merchandise: extended structured report formats in usability inspection. In: Extended abstracts of the 2004 conference on Human factors and computing systems - CHI '04. ACM, New York, pp. 1433-1436. ISBN 1-58113-703-6

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Official URL: http://dx.doi.org/10.1145/985921.986083

Abstract

Structured Problem Report Formats have been key to improving the assessment of usability methods. Once extended to record analysts' rationales, they not only reveal analyst behaviour but also change it. We report on two versions of an Extended Structured Report Format for usability problems, briefly noting their impact on analyst behaviour, but more extensively presenting insights into decision making during usability inspection, thus validating and refining a model of evaluation performance.

Item Type: Book Section
Subjects: G400 Computer Science
W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > School of Arts and Social Sciences > Media & Communication Design
Depositing User: Ay Okpokam
Date Deposited: 19 Jan 2016 12:56
Last Modified: 01 Apr 2016 10:36
URI: http://nrl.northumbria.ac.uk/id/eprint/25538

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