Towards a critical approach to benefits realisation of information systems in the National Health Service

Casey, Rebecca (2014) Towards a critical approach to benefits realisation of information systems in the National Health Service. In: Northumbria Research Conference, 21 - 22 May 2014, Northumbria University.

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Abstract

This paper discusses a conceptual approach to the study of benefits realisation of information systems (IS) within the context of the UK National Health Service (NHS). Benefits realisation has become an important topic of study for both academics and practitioners. The focus and concerns of such studies cover a spectrum of concepts ranging from positivist to more interpretive discussion with many prescribing practical methods for effective delivery of benefits from investment in IS. However, much of this work has failed to translate espoused ideals into successful action and insufficient attention has been given to the social and political aspects of the topic. Furthermore, closer inspection of the literature reveals that use of concepts is varied and somewhat fragmented. The purpose of this paper is to review the existing knowledge on benefits realisation of IS, propose a framework that synthesises existing research and suggest what is missing is a critical approach.

Item Type: Conference or Workshop Item (Paper)
Subjects: G500 Information Systems
N100 Business studies
N200 Management studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Rebecca Casey
Date Deposited: 04 Feb 2016 14:34
Last Modified: 04 Feb 2016 14:34
URI: http://nrl.northumbria.ac.uk/id/eprint/25868

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