Juggling Justice and Care: Gendered Customer Service in the Contemporary Airline Industry

Tyler, Melissa and Taylor, Steve (2001) Juggling Justice and Care: Gendered Customer Service in the Contemporary Airline Industry. In: Customer Service: Empowerment and Entrapment. Critical Perspectives on Work and Organisations . Palgrave Macmillan, Basingstoke, pp. 60-78. ISBN 9780333946077

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Official URL: https://he.palgrave.com/page/detail/?sf1=barcode&s...
Item Type: Book Section
Subjects: L300 Sociology
N100 Business studies
Department: Faculties > Arts, Design and Social Sciences > School of Arts and Social Sciences > Social Sciences & Languages
Related URLs:
Depositing User: Becky Skoyles
Date Deposited: 21 Apr 2016 10:21
Last Modified: 13 Dec 2016 16:43
URI: http://nrl.northumbria.ac.uk/id/eprint/26604

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