Call Centres and Emotional Labour

Taylor, Steve (1999) Call Centres and Emotional Labour. In: International Call Centres Conference, March 1999, London.

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Item Type: Conference or Workshop Item (Paper)
Subjects: L300 Sociology
N100 Business studies
Department: Faculties > Arts, Design and Social Sciences > School of Arts and Social Sciences > Social Sciences & Languages
Depositing User: Becky Skoyles
Date Deposited: 28 Apr 2016 10:00
Last Modified: 28 Apr 2016 10:00
URI: http://nrl.northumbria.ac.uk/id/eprint/26690

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