An holistic evaluation of the workplace: understanding the impact of the workplace environment on satisfaction, perceived productivity and stimulation

Thomas, Jenny (2011) An holistic evaluation of the workplace: understanding the impact of the workplace environment on satisfaction, perceived productivity and stimulation. Doctoral thesis, Northumbria University.

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Abstract

The central argument in this thesis is that the workplace environment has an impact upon users and that perceptions of the environment are related to overall satisfaction with the workplace, stimulation and perceived productivity. In addition, it is proposed that changing the environment can influence users’ perceptions and stimulation levels. To test this argument a methodology was developed to allow the collection of both objective and subjective data relating to a range of aspects of the workplace environment. A questionnaire was developed to test users’ attitudes towards aspects of the workplace environment including the internal climate, spatial layout, interior design and workplace features. These user perceptions were analysed in relation to corresponding objective measures of these workplace aspects. Data was collected in 16 workplaces and analysed to determine the relationship between user perceptions and objective measurements of the workplace and establish how these were related to overall satisfaction, stimulation and perceived productivity. The results revealed that users were satisfied with the more quantitative aspects of the workplace: internal climate and spatial layout, but were not satisfied with the qualitative aspects of the workplace: decoration, furniture, personal control and choice, window provision and break areas. All aspects of the workplace were significantly correlated with satisfaction with the workplace and stimulation. There was also an effect on perceived productivity. The findings of the workplace evaluations were tested to determine whether changing the environment in the afternoon could affect stimulation. The results revealed some evidence of a positive impact upon stimulation levels through variation of the workplace environment. Implications for the design of future workplaces and further research in light of the findings are discussed.

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