The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands

Filieri, Raffaele and Lin, Zhibin (2017) The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands. Computers in Human Behavior, 67. pp. 139-150. ISSN 0747-5632

[img] Text (Full text)
CHB Accepted version.doc - Accepted Version
Restricted to Repository staff only until 6 November 2017.

Download (566kB)
Official URL: http://dx.doi.org/10.1016/j.chb.2016.09.057

Abstract

Despite the exponential growth of smartphone consumption, to date, very few studies have investigated the factors that influence consumers' repurchase intention of smartphone brands. China has become the world's largest consumer markets for smartphones, therefore understanding young Chinese consumers' repurchase intention in the smartphone market is of crucial importance to smartphone companies. A preliminary qualitative study based on 30 face-to-face interviews has led to the development of a new conceptual framework including aesthetic (design appeal), functional (perceived quality), brand value (brand popularity), social (subjective norm) and cultural influences (mianzi). The newly developed framework has been tested through partial least squares structural equation modeling with a sample of 321 young Chinese smartphone users. The results show that young Chinese customer's smartphone repurchase intention is mainly determined by mianzi, perceived quality, brand popularity, and design appeal. Furthermore, findings also highlight that subjective norm, perceived quality and design appeal affect Chinese people's mianzi.

Item Type: Article
Uncontrolled Keywords: Smartphone brands; Young Chinese consumers; Chinese culture; Mianzi; Repurchase intention
Subjects: N500 Marketing
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Zhibin Lin
Date Deposited: 08 Nov 2016 16:21
Last Modified: 05 Sep 2017 11:05
URI: http://nrl.northumbria.ac.uk/id/eprint/28452

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics


Policies: NRL Policies | NRL University Deposit Policy | NRL Deposit Licence