The Effect of Cultural Differences on Behavioral Responses to Dissatisfactory Service Experiences

Schoefer, Klaus, Wappling, Anders and Heirati, Nima (2016) The Effect of Cultural Differences on Behavioral Responses to Dissatisfactory Service Experiences. In: The 11th Royal Bank International Research Conference, 24th -26th June 2016, Wuxi, China.

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Item Type: Conference or Workshop Item (Paper)
Subjects: N500 Marketing
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Anders Wappling
Date Deposited: 17 Jan 2017 11:52
Last Modified: 05 Sep 2017 09:56
URI: http://nrl.northumbria.ac.uk/id/eprint/29174

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