Issues of quality and professionalism of library volunteers: reporting from a qualitative case study

Casselden, Biddy, Walton, Geoff, Pickard, Alison and Mcleod, Julie (2017) Issues of quality and professionalism of library volunteers: reporting from a qualitative case study. Performance Measurement and Metrics. ISSN 1467-8047 (In Press)

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Official URL: http://dx.doi.org/10.1108/PMM-05-2017-0017
Item Type: Article
Uncontrolled Keywords: volunteering, public libraries, volunteer management, service quality, professionalism, qualitative research
Subjects: P100 Information Services
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Ay Okpokam
Date Deposited: 03 Jul 2017 11:29
Last Modified: 21 Aug 2017 14:19
URI: http://nrl.northumbria.ac.uk/id/eprint/31247

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