Internet of Things (IoT) enabled assistive care services: Designing for value and trust

Bhattacharya, Suman, Wainwright, David and Whalley, Jason (2017) Internet of Things (IoT) enabled assistive care services: Designing for value and trust. Procedia Computer Science, 113 (2017). pp. 659-654. ISSN 1877-0509

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Official URL: https://dx.doi.org/10.1016/j.procs.2017.08.333

Abstract

The rising elderly demographic, often with long-term conditions, represents a significant challenge globally in terms of planning for the efficient use of increasingly expensive and constrained health care resources. The internet of things (IoT) emerged as a disruptive and transformative new technology that could potentially stimulate development of new innovative assisted living health and care services. In this paper, we argue that as the human agency and relationship intrinsically associated with care get transferred to the material agency of smart technology, value and trust should be a vital consideration for designing such services.Drawing on interdisciplinary perspectives from the literature on services innovation, design science and trust in relation to healthcare technologies, we present a conceptual framework that articulates various levels of trust among the concerned stakeholders in the service ecosystem and suggests value-sensitive design considerations, anchored on the principles of trust, for future IoT-enabled assistive care services.

Item Type: Article
Uncontrolled Keywords: Internet of Things, IoT, service design, assistive care, design for trust, value-based design, telecare, telehealth
Subjects: N100 Business studies
N200 Management studies
W200 Design studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Suman Bhattacharya
Date Deposited: 30 Oct 2017 10:55
Last Modified: 10 Nov 2017 16:26
URI: http://nrl.northumbria.ac.uk/id/eprint/32411

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