The Potential of a Design for Service Approach to Transform Voluntary Community Sector Organisations

Warwick, Laura, Young, Robert and Lievesley, Matthew (2014) The Potential of a Design for Service Approach to Transform Voluntary Community Sector Organisations. In: ServDes.2014 - Service Design and Innovation Conference, 9th - 11th April 2014, Lancaster, UK.

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This paper presents the findings from a case study where a designer worked within three Voluntary Community Sector (VCS) organisations using a Design for Service (DfS) approach. The authors identify four organisational features that enable transformational change in this setting: understanding the role and remit of DfS; being receptive to change; valuing both process and outcomes; and the affinity between the existing organisational culture and DfS approach. These findings are discussed as a precursor to establishing the capacity of a DfS approach to effect transformational change in the development of public services in the VCS. It is hoped that this will help to influence the development and design of public services in the VCS in the future, whilst also informing the future practice of service design practitioners operating in this sector.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: design for service, transformation, charity, public services
Subjects: W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Laura Warwick
Date Deposited: 18 Dec 2017 10:27
Last Modified: 18 Dec 2017 10:32

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