Quality management vision of future early career Operations Managers

Shokri, Alireza and Nabhani, Farhad (2019) Quality management vision of future early career Operations Managers. International Journal of Quality & Reliability Management, 36 (2). pp. 162-185. ISSN 0265-671X

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Official URL: https://doi.org/10.1108/ijqrm-06-2017-0114

Abstract

Purpose
The purpose of this paper is to investigate the gap between the current vision and knowledge of future early career operations managers (OM) and a common strategic total quality management (TQM) framework.

Design/methodology/approach
A survey questionnaire and a non-parametric test for different groups of participants were adopted to identify the gap and analyse the significance of these groups on the factors in the TQM framework.

Findings
A new set of TQM factors with the necessity of more knowledge and understanding of future generation were identified, followed by the identification of clear differences amongst different groups of this generation.

Practical implications
A sustainable OM practice needs managers and leaders with a sustainable knowledge development of quality management (QM); and as the result of this study, the current vision of future young OM would not echo this.

Originality/value
This study has a systematic, non-parametric approach towards currently fragmented QM analysis, and is integrated with human resource and visionary elements of future young OM and universal QM models and theories.

Item Type: Article
Uncontrolled Keywords: Quality Management, Operations Management, Human Resource Management, Early Year Professionals, MBNQA Model, Non-Parametric Test
Subjects: N100 Business studies
N200 Management studies
N600 Human Resource Management
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Alireza Shokri
Date Deposited: 09 Jan 2018 09:52
Last Modified: 22 Feb 2019 16:45
URI: http://nrl.northumbria.ac.uk/id/eprint/33037

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