Data, Data Everywhere, and Still Too Hard to Link: Insights from User Interactions with Diabetes Apps

Katz, Dmitri, Price, Blaine, Holland, Simon and Dalton, Nick (2018) Data, Data Everywhere, and Still Too Hard to Link: Insights from User Interactions with Diabetes Apps. In: CHI 2018 - 2018 ACM Conference on Human Factors in Computing Systems, 21st - 26th April 2018, Montréal, Canada.

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For those with chronic conditions, such as Type 1 diabetes, smartphone apps offer the promise of an affordable, convenient, and personalized disease management tool. However, despite significant academic research and commercial development in this area, diabetes apps still show low adoption rates and underwhelming clinical outcomes. Through user-interaction sessions with 16 people with Type 1 diabetes, we provide evidence that commonly used interfaces for diabetes self-management apps, while providing certain benefits, can fail to explicitly address the cognitive and emotional requirements of users. From analysis of these sessions with eight such user interface designs, we report on user requirements, as well as interface benefits, limitations, and then discuss the implications of these findings. Finally, with the goal of improving these apps, we identify 3 questions for designers, and review for each in turn: current shortcomings, relevant approaches, exposed challenges, and potential solutions.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Health; chronic conditions; mHealth; apps; quantified self; personal informatics; Internet of Things; digital health
Subjects: G400 Computer Science
Department: Faculties > Engineering and Environment > Architecture and Built Environment
Related URLs:
Depositing User: Nick Dalton
Date Deposited: 27 Feb 2018 11:21
Last Modified: 27 Feb 2018 12:24

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