Synchronous Text Messaging

Podlubny, Martin, Rooksby, John, Rost, Mattias and Chalmers, Matthew (2017) Synchronous Text Messaging. Proceedings of the ACM on Human-Computer Interaction, 1 (CSCW). p. 86. ISSN 2573-0142

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Official URL: https://doi.org/10.1145/3134721

Abstract

We have created and evaluated a novel mobile messaging app named Curtains Messenger. The app has been designed to support synchrony in messaging. It does this by requiring users to be in the app at the same time as each other in order to send, receive and read messages. This design is contrary to typical apps where messages can be sent and read asynchronously at an individual's convenience. We have conducted a field trial in which 15 users installed the app on their own devices and used it in the wild. We present a qualitative analysis of interviews with the participants following the trial. The findings address how the app was used, how synchrony affected conversational flows, how synchrony raised issues of attention and intimacy, and what issues users faced in the practical work of conducting synchronous messaging. This work demonstrates how core concepts in the study of cooperative work such as a/synchrony can be drawn upon to reconsider taken-for-granted design features of mobile applications and the lived experience of communication.

Item Type: Article
Uncontrolled Keywords: Counterfunctional design; Field trial; Mobile app; Text messaging; Mobile instant messaging
Subjects: P900 Others in Mass Communications and Documentation
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Becky Skoyles
Date Deposited: 07 Mar 2018 11:28
Last Modified: 25 Mar 2018 05:35
URI: http://nrl.northumbria.ac.uk/id/eprint/33627

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