Everything We Do, Everything We Press: Data-Driven Remote Performance Management in a Mobile Workplace

Bakewell, Lyndsey, Vasileiou, Konstantina, Long, Kiel, Atkinson, Mark, Rice, Helen, Barreto, Manuela, Barnett, Julie, Wilson, Mike, Lawson, Shaun and Vines, John (2018) Everything We Do, Everything We Press: Data-Driven Remote Performance Management in a Mobile Workplace. In: CHI 2018 - 2018 ACM Conference on Human Factors in Computing Systems, 21st - 26th April 2018, Montréal, Canada.

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Official URL: https://doi.org/10.1145/3173574.3173945

Abstract

This paper examines how data-driven performance monitoring technologies affect the work of telecommunications field engineers. As a mobile workforce, this occupational group rely on an array of smartphone applications to plan, manage and report on their jobs, and to liaise remotely with managers and colleagues. These technologies intend to help field engineers be more productive and have greater control over their work; however they also gather data related to the quantity and effectiveness of their labor. We conducted a qualitative study examining engineers’ experiences of these systems. Our findings suggest they simultaneously enhance worker autonomy, support co-ordination with and monitoring of colleagues, but promote anxieties around productivity and the interpretation of data by management. We discuss the implications of data-driven performance management technologies on worker agency, and examine the consequences of such systems in an era of quantified workplaces.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Remote monitoring; performance management; Remote monitoring; performance management
Subjects: G500 Information Systems
W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Paul Burns
Date Deposited: 05 Apr 2018 15:54
Last Modified: 11 Dec 2018 11:02
URI: http://nrl.northumbria.ac.uk/id/eprint/33912

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