The Non-professionally Affiliated (NPA) Worker as Co-producer of Public Services: How is the Role Experienced in UK Mental Health Services?

Pearson, Pauline, Procter, Stephen, Harrison, Deborah and Dickinson, Claire (2018) The Non-professionally Affiliated (NPA) Worker as Co-producer of Public Services: How is the Role Experienced in UK Mental Health Services? Industrial Relations Journal. ISSN 1468-2338 (In Press)

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Abstract

Recent workforce reforms have led to the widespread expansion of non-professionally affiliated (NPA) support and assistant roles within UK public services. Research into these roles has been confined to a limited range of settings, with a focus on the consequence of change for professional workers. This article explores the emergence of ‘co-production’, whereby NPA workers contribute alongside the professional in a distinct, complementary way. Findings are drawn from semi-structured interviews with front-line workers and managers within the context of mental health workforce reform. The results build a picture of NPA working life characterised in part by autonomy and responsibility. At the same time, NPA workers rely on colleagues for support and are subject to being used indirectly by professionals. Contextual influences are considered. The conceptual implications of the analysis are brought out, both for the NPA role itself and for the broader issues involved in front line service work.

Item Type: Article
Uncontrolled Keywords: non-professional, public sector, mental health
Subjects: B900 Others in Subjects allied to Medicine
C800 Psychology
L500 Social Work
Department: Faculties > Health and Life Sciences > Nursing, Midwifery and Health
Depositing User: Paul Burns
Date Deposited: 12 Apr 2018 14:40
Last Modified: 13 Jun 2018 14:37
URI: http://nrl.northumbria.ac.uk/id/eprint/33953

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