Obscured variability: The distinction between emotion work and emotional labor

Callahan, Jamie and McCollum, Eric (2002) Obscured variability: The distinction between emotion work and emotional labor. In: Managing Emotions in the Workplace. M. E. Sharpe, pp. 219-231. ISBN 978-0765609380

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Item Type: Book Section
Subjects: N100 Business studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Becky Skoyles
Date Deposited: 17 Jul 2018 11:04
Last Modified: 17 Jul 2018 11:04
URI: http://nrl.northumbria.ac.uk/id/eprint/35024

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