Getting a discount or sharing the cost: the influence of regulatory fit on consumer response to service pricing schemes

Daryanto, Ahmad, de Ruyter, Ko and Wetzels, Martin (2010) Getting a discount or sharing the cost: the influence of regulatory fit on consumer response to service pricing schemes. Journal of Service Research, 13 (2). pp. 153-167. ISSN 1094-6705

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Official URL: http://dx.doi.org/10.1177/1094670509351566

Abstract

This research examines the regulatory fit effect on perceived value and buying intentions in the context of private health insurance decisions. The so-called value-from-fit effect is assessed in conjunction with the effect of risk perceptions. Value-from-fit results from the interaction effect between regulatory focus concerns (discount vs. cost-sharing policies) and message framing (gain vs. loss). The results show that the fit effect on buying intentions is fully mediated by the perceived value of a health insurance policy and that perceived value functions as partial mediator of the effect of risk perceptions. The relative strength of the regulatory fit effect in explaining customer perceived value is small compared with the impact of perceived risk. The findings suggest that if health insurance providers wish to offer a premium discount, communicating the policy by emphasizing the benefits consumers attain from purchasing a deductible policy (i.e., getting the discount) may enhance the value of the policy. On the other hand, positioning a premium copayment policy can be more effectively done by emphasizing the costs associated with not choosing this policy.

Item Type: Article
Uncontrolled Keywords: insurance decisions, framing service, pricing
Subjects: N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: EPrints Services
Date Deposited: 24 Sep 2010 10:49
Last Modified: 10 Aug 2015 11:04
URI: http://nrl.northumbria.ac.uk/id/eprint/3601

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