A Method for Retrieval of Tweets About Hospital Patient Experience

Walters, Julie and Chowdhury, Gobinda (2018) A Method for Retrieval of Tweets About Hospital Patient Experience. In: Maturity and Innovation in Digital Libraries: 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Hamilton, New Zealand, November 19-22, 2018, Proceedings. Lecture Notes in Computer Science (11279). Springer, Cham, pp. 124-135. ISBN 9783030042561, 9783030042578

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Official URL: https://doi.org/10.1007/978-3-030-04257-8_11

Abstract

Analysis of Twitter communications can capture data on hospital patient experience, and this will be more appropriate for hospital management and patient care because the data represent patients’ and carers’ experience about something as they happen. This paper reports on the development and testing of a semi-automatic method for retrieval of subsets of Twitter communications representing hospital patient experience on different topics and subtopics. Twelve main topics of discussions on patient experience have been identified. Furthermore, it has been demonstrated that it is possible to retrieve tweets on most of the topics by using pre-defined search strings comprising various terms that represent a given topic.

Item Type: Book Section
Uncontrolled Keywords: Twitter Analysis, Social Media, Patient Experience, Information Retrieval
Subjects: B900 Others in Subjects allied to Medicine
P100 Information Services
Department: Faculties > Engineering and Environment > Computer and Information Sciences
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Depositing User: Paul Burns
Date Deposited: 10 Oct 2018 16:26
Last Modified: 30 Apr 2019 16:01
URI: http://nrl.northumbria.ac.uk/id/eprint/36233

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