E-Public Engagement: Formulating a Citizens-Content Engagement Model

Aham-Anyanwu, Nnanyelugo and Li, Honglei (2017) E-Public Engagement: Formulating a Citizens-Content Engagement Model. In: ECIS 2017 - 25th European Conference on Information Systems, 5th - 10th June 2017, Guimarães, Portugal.

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Abstract

Governments around the world are increasingly using the internet to inform, interact and communicate with their citizens, thereby fostering e-public engagement. A significant research focus has been restricted to how governments use the internet, the policies surrounding its use, and how it impacts or benefits governance and public engagement. However, there is a need for studies to investigate–from the citizens’ perspective–factors that may influence citizens’ engagement with governments’ contents on the internet. This study, therefore, investigates citizens-content engagement using a qualitative approach. Findings indicate that there are five main factors that influence such engagement: information need, attributes of the contents, the perception of the writer, trust in government, and citizens' affinity for governments’ online platforms. With these five factors, this study formulates a citizen-content engagement (C-CE) model.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: E-Participation, E-Public Engagement, E-Government, Content Engagement, Citizen Engagement, Governments’ Contents
Subjects: G400 Computer Science
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Paul Burns
Date Deposited: 24 Oct 2018 16:26
Last Modified: 11 Oct 2019 18:01
URI: http://nrl.northumbria.ac.uk/id/eprint/36423

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