SIG: Chatbots for Social Good

Følstad, Asbjørn, Brandtzaeg, Petter Bae, Feltwell, Tom, Law, Effie, Tscheligi, Manfred and Luger, Ewa (2018) SIG: Chatbots for Social Good. In: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18. Association for Computing Machinery. ISBN 978-1-4503-5621-3

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Official URL: http://dx.doi.org/10.1145/3170427.3185372

Abstract

Chatbots are emerging as an increasingly important area for the HCI community, as they provide a novel means for users to interact with service providers. Due to their conversational character, chatbots are potentially effective tools for engaging with customers, and are often developed with commercial interests at the core. However, chatbots also represent opportunities for positive social impact. Chatbots can make needed services more accessible, available, and affordable. They can strengthen users' autonomy, competence, and (possibly counter-intuitively) social relatedness. In this SIG we address the possible social benefits of chatbots and conversational user interfaces. We will bring together the existing, but disparate, community of researchers and practitioners within the CHI community and broader fields who have an interest in chatbots. We aim to discuss the potential for chatbots to move beyond their assumed role as channels for commercial service providers, explore how they may be used for social good, and how the HCI community may contribute to realize this.

Item Type: Book Section
Subjects: G400 Computer Science
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Becky Skoyles
Date Deposited: 20 Nov 2018 15:04
Last Modified: 11 Oct 2019 07:17
URI: http://nrl.northumbria.ac.uk/id/eprint/36825

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