Brand addiction: Exploring the concept and its definition through an experiential lens

Cui, Charles, Mrad, Mona and Hogg, Margaret (2018) Brand addiction: Exploring the concept and its definition through an experiential lens. Journal of Business Research, 87. pp. 118-127. ISSN 0148-2963

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Official URL: https://doi.org/10.1016/j.jbusres.2018.02.028

Abstract

Brand addiction is one of the most important ways that consumers engage with brands. Other types of consumer-brand relationships include brand attachment, brand love, brand loyalty, brand passion and brand trust. This study provides an experientially grounded conceptualization and definition of brand addiction that distinguishes it clearly from other forms of consumer-brand relationships; and also from compulsive buying and acquisitive desire. Qualitative data from focus groups and projective-technique-based interviews were used to identify eleven salient properties which, in combination, characterize brand addiction: acquisitiveness; anxiety-irritability, bonding, brand exclusivity, collecting, compulsive urges, financial management versus debt tolerance, dependence, gratification, mental and behavioral preoccupation, and word of mouth. We compare brand addiction with the features of other consumer-brand relationships. The findings suggest that brand addiction is different from other consumer-brand-relationship concepts, and does not necessarily lead to harmful consequences for all brand addicts (unlike many other types of addiction).

Item Type: Article
Uncontrolled Keywords: Brand addiction, Consumer-brand relationships, Focus group, Projective techniques, Salient properties, Definition
Subjects: N100 Business studies
N500 Marketing
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: Becky Skoyles
Date Deposited: 26 Nov 2018 11:40
Last Modified: 19 Nov 2019 09:47
URI: http://nrl.northumbria.ac.uk/id/eprint/36910

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