Long-Term Value of Social Robots through the Eyes of Expert Users

Dereshev, Dmitry, Kirk, David, Matsumura, Kohei and Maeda, Toshiyuki (2019) Long-Term Value of Social Robots through the Eyes of Expert Users. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19): May 4–9, 2019, Glasgow, Scotland UK. CHI (19). ACM, New York, NY, USA, p. 666. ISBN 9781450359702

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Official URL: https://doi.org/10.1145/3290605.3300896

Abstract

Socially-enabled digital technologies have attracted academic interest for decades, with recent commercial examples of Siri and Alexa, capturing public attention. However, despite ubiquitous visions of a robotic future, very few fully-fledged social robots are currently available to consumers. To improve their designs, studies of their long-term use are particularly valuable, but are currently unavailable. To address this gap, we report on interviews with four long-term users of Pepper - a social robot introduced in 2014.

Our thematic analysis elicited insights across three kinds of value Pepper brought to its users: utilitarian functionality; the community that formed around Pepper; and a personal value of affection. We focus on two contributions those values bring to social robot design: social robots as social proxies, alleviating disabilities or acting akin to social media profiles; and robot nurturing as a design construct, going beyond purely utilitarian or hedonistic perspectives on robots.

Item Type: Book Section
Uncontrolled Keywords: Social, Robot, Interview, Value, Acceptance, Pepper, Human- Robot Interaction (HRI), Long-Term
Subjects: G400 Computer Science
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Paul Burns
Date Deposited: 11 Feb 2019 12:12
Last Modified: 11 Oct 2019 09:52
URI: http://nrl.northumbria.ac.uk/id/eprint/37927

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