New development: The paradox of outcomes—the more we measure, the less we understand

Lowe, Toby (2013) New development: The paradox of outcomes—the more we measure, the less we understand. Public Money & Management, 33 (3). pp. 213-216. ISSN 0954-0962

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Abstract

The use of 'outcomes' as a concept to measure the effectiveness of social policy interventions is inherently flawed and creates unwelcome paradoxes. This article explains why, instead of improving the lives of those who receive support, a focus on outcome information distorts both the priorities and practice of organizations who deliver such support, resulting in poorer results for those most in need. It provides an important first stage towards the evolution of new ways of conceptualizing ways to create improvements in social policy delivery.

Item Type:	Article
Uncontrolled Keywords:	Payment by results, performance management, outcomes
Subjects:	L400 Social Policy N200 Management studies
Department:	Faculties > Business and Law > Newcastle Business School
Depositing User:	Paul Burns
Date Deposited:	21 Feb 2019 16:35
Last Modified:	19 Nov 2019 09:51
URI:	http://nrl.northumbria.ac.uk/id/eprint/38187

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