Designing in highly contentious areas: Perspectives on a way forward for mental healthcare transformation

Sangiorgi, Daniela, Farr, Michelle, McAllister, Sarah, Mulvale, Gillian, Sneyd, Martha, Vink, Josina and Warwick, Laura (2019) Designing in highly contentious areas: Perspectives on a way forward for mental healthcare transformation. The Design Journal, 22 (sup1). pp. 309-330. ISSN 1460-6925

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Official URL: https://doi.org/10.1080/14606925.2019.1595422

Abstract

There is growing interest in service design to support transformation in mental healthcare. Early research in this area has shown some promising results, but has also revealed the contentious nature of this work. A better understanding of the complexity of design in mental health is needed to support the development of approaches that are appropriate for this context. As such, the aim of this paper is to examine areas of contention and related strategies employed when designing for mental health transformation. To realize this aim, a qualitative multiple case study of ten service design initiatives in mental health contexts was conducted. The analysis revealed five interconnected contentious issues: organizational constraints; ensuring meaningful participation; culture clashes; power dynamics; and systems approaches. These contentious issues are detailed and related strategies from various cases are put forward, providing a rich foundation for the ongoing development of service design approaches in mental health.

Item Type: Article
Uncontrolled Keywords: Mental health, service design, participatory design, contentious issues, strategies
Subjects: C800 Psychology
L400 Social Policy
W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
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Depositing User: Paul Burns
Date Deposited: 25 Feb 2019 12:05
Last Modified: 11 Oct 2019 13:04
URI: http://nrl.northumbria.ac.uk/id/eprint/38210

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