Understanding the diversity of user requirements for interactive online health services

Banna, Sumayya, Hasan, Helen and Dawson, Patrick (2016) Understanding the diversity of user requirements for interactive online health services. International Journal of Healthcare Technology and Management, 15 (3). pp. 253-271. ISSN 1368-2156

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Official URL: http://dx.doi.org/10.1504/IJHTM.2016.078371

Abstract

The purpose of the study presented in this paper is to develop our understanding of the diversity of user requirements for interactive online health services in order to inform improvements to their design leading to better health outcomes. Data collected in Australia was analysed following the established but unfamiliar regime of Q methodology that enables the subjectivities of a diverse set of respondents to be studied systematically. This analysis produced three significant groupings of respondents referred to as: 'service-oriented users', 'collaborative interactive users' and 'health information seekers'. Among these groups we identify and discuss a range of elements indicative of the variety of users' experiences and subjective views on the content, design, functionality and usability of systems for the development of effective interactive online health service provision.

Item Type: Article
Uncontrolled Keywords: online health; information systems; interactive healthcare; Q methodology.
Subjects: B900 Others in Subjects allied to Medicine
G500 Information Systems
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Paul Burns
Date Deposited: 01 Mar 2019 12:04
Last Modified: 01 Mar 2019 12:15
URI: http://nrl.northumbria.ac.uk/id/eprint/38250

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