Co-creation of the ski-chalet community experiencescape

McLeay, Fraser, Lichy, Jessica and Major, Bridget (2019) Co-creation of the ski-chalet community experiencescape. Tourism Management, 74. pp. 413-424. ISSN 0261-5177

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Official URL: http://dx.doi.org/10.1016/j.tourman.2019.04.018

Abstract

Ski-chalets provide skiers with a unique experience where 'consumer communities' of like-minded people engage with each other using a blend of online and offline social interactions. In this case study, we draw upon theoretical underpinnings from the brand and consumer community literature to explore individuals' experiences in the consumer community of ski-chalet aficionados. We investigate how the experience is co-created among other community members and service providers, thus answering calls for more research focusing on the co-creation of tourist encounters. The results of an ethnographic study identified five themes that incorporate both the motivators for engaging in a ski-chalet community and their co-created experiences (socialisation, all-inclusive chalet offering, active hedonistic skiing, location/place, the 'augmented' community of online and offline skiers). Providing new insights into the co-creation of tourist experiences, a framework is developed for understanding augmented communities and the ski-chalet experiencescape.

Item Type: Article
Uncontrolled Keywords: Consumer communities, Ski-chalet, Experiencescape, Co-creation
Subjects: L700 Human and Social Geography
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Becky Skoyles
Date Deposited: 06 Jun 2019 13:31
Last Modified: 10 Oct 2019 18:30
URI: http://nrl.northumbria.ac.uk/id/eprint/39540

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