The impact of organizational support on employee performance: evidence from the automotive industry with flexible manufacturing in China

Chen, Taibao, Hao, Shuaikang, Ding, Kaifang, Feng, Xiaodong, Li, Gendao and Liang, Xiao (2019) The impact of organizational support on employee performance: evidence from the automotive industry with flexible manufacturing in China. Employee Relations. ISSN 0142-5455 (In Press)

[img] Text
Chen et al - The impact of organizational support on employee performance AAM.PDF - Accepted Version
Restricted to Repository staff only until 31 December 2019.

Download (258kB) | Request a copy

Abstract

Purpose – Building on organizational support theory and social exchange theory, this paper studies the impact of organizational support on employee performance in the context of flexible manufacturing. In particular, we aimed to investigate the mediating role of employee attitude between organizational support and employee performance, and the moderating role of organizational justice.

Design/methodology/approach – A total of 180 participants from 36 work teams employed in 7 large automotive manufacturing enterprises in China were surveyed using a questionnaire designed by the authors. Multiple linear regressions were used to test the proposed hypotheses.

Findings –The results revealed four new performance indicators of frontline workers in the context of flexible manufacturing: continuous learning, teamwork, problem solving, and active work. Organizational support can be divided into reinforcing support and inhibitive support. Reinforcing organizational support has a positive effect on new performance of frontline workers, and a sense of belonging plays a strong mediating role between them. Inhibitive organizational support plays an important role in the sense of awe of employees, but the sense of awe has no influence on new performance of frontline workers. Organizational justice plays a strong moderating role between organizational support and employee attitudes.

Originality/value –This study is one of the first attempts to explore the performance of frontline workers in the context of flexible manufacturing and contributes to the existing literature on the relationship between organizational support and employee performance.

Item Type: Article
Uncontrolled Keywords: organizational support, justice, attitudes, performance, flexible manufacturing, frontline worker
Subjects: N100 Business studies
N600 Human Resource Management
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Paul Burns
Date Deposited: 19 Jun 2019 10:33
Last Modified: 18 Oct 2019 09:07
URI: http://nrl.northumbria.ac.uk/id/eprint/39730

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics


Policies: NRL Policies | NRL University Deposit Policy | NRL Deposit Licence