Feeling connected: qualitative analysis of social and digital inclusion experienced by digital champion volunteers at Newcastle City Library

Casselden, Biddy and Dawson, Lisa (2019) Feeling connected: qualitative analysis of social and digital inclusion experienced by digital champion volunteers at Newcastle City Library. Voluntary Sector Review. ISSN 2040-8056 (In Press)

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Official URL: https://doi.org/10.1332/204080519X15644580994033

Abstract

This practice paper reports on qualitative research examining ‘digital champion’ volunteers at Newcastle City Library, focusing on their motivations for volunteering and the feelings of social and digital belonging they experience. The research identified four categories of motivators that resulted in successful volunteering, relating to individual, people, employment and environmental factors. Suggestions for tackling challenges are identified, in addition to key recommendations for successful value-added volunteer use.

Item Type: Article
Uncontrolled Keywords: Digital inclusion, public libraries, volunteer management, social inclusion
Subjects: P100 Information Services
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Paul Burns
Date Deposited: 16 Sep 2019 10:03
Last Modified: 11 Oct 2019 13:05
URI: http://nrl.northumbria.ac.uk/id/eprint/40692

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