‘Everything takes too long and nobody is listening’: Developing theory to understand the impact of advice on stress and the ability to cope

Mustafa, Jawwad, Hodgson, Philip, Lhussier, Monique, Forster, Natalie, Carr, Susan and Dalkin, Sonia (2020) ‘Everything takes too long and nobody is listening’: Developing theory to understand the impact of advice on stress and the ability to cope. PLoS ONE, 15 (4). e0231014. ISSN 1932-6203

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Official URL: https://doi.org/10.1371/journal.pone.0231014

Abstract

Shrinking state spending in the UK has been accompanied by a profound restructuring of the welfare system, leading to financial insecurity for many people, culminating in extreme stress and serious deterioration of physical and mental health. Theory surrounding the impact of welfare advice on stress is lacking; this paper undertakes an in depth exploration of the experiences of stress among welfare advice seekers, considering these in light of existing substantive theories of stress and coping to generate new insight. A thematic analysis explored the experiences of stress in welfare advice seekers. Four overarching themes and twelve subthemes emerged. They are further understood utilising traditional theories of stress (Transactional Model of Stress and Coping and the Conservation of Resources theory), which then underpin the development of a ‘Stress Support Matrix’ and a holistic theory related specifically to welfare, stress and coping.

Item Type: Article
Subjects: B300 Complementary Medicine
B700 Nursing
B900 Others in Subjects allied to Medicine
C800 Psychology
L900 Others in Social studies
Department: Faculties > Health and Life Sciences > Nursing, Midwifery and Health
Faculties > Health and Life Sciences > Social Work, Education and Community Wellbeing
Depositing User: Elena Carlaw
Date Deposited: 24 Apr 2020 08:58
Last Modified: 24 Apr 2020 09:17
URI: http://nrl.northumbria.ac.uk/id/eprint/42909

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