The impacts of marketing and operations capabilities on financial performance in the UK retail sector: A resource-based perspective

Yu, Wantao, Ramanathan, Ramakrishnan and Nath, Prithwiraj (2014) The impacts of marketing and operations capabilities on financial performance in the UK retail sector: A resource-based perspective. Industrial Marketing Management, 43 (1). pp. 25-31. ISSN 0019-8501

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Official URL: https://doi.org/10.1016/j.indmarman.2013.07.014

Abstract

Drawing upon the resource-based view (RBV) of the firm, this study investigates the relationships among marketing capability, operations capability, and financial performance. Using archival data of 186 retail firms in the UK, we find that that marketing capability has a significant impact on operations capability, and that operations capability is significantly and positively related to retail efficiency. The results also suggest that operations capability fully mediates the relationship between marketing capability and financial performance. The findings of this study provide practical insights for practicing managers to consider when developing functional capabilities in order to achieve superior financial performance.

Item Type: Article
Uncontrolled Keywords: Marketing capability, Operations capability, Financial performance, Retail, UK
Subjects: N100 Business studies
N200 Management studies
N300 Finance
N500 Marketing
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: John Coen
Date Deposited: 05 May 2020 10:05
Last Modified: 05 May 2020 10:15
URI: http://nrl.northumbria.ac.uk/id/eprint/43005

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