Made in the 21st century: how far have we come on the journey to excellence?

Yarrow, David, Hanson, Philip and Robson, Andrew (2004) Made in the 21st century: how far have we come on the journey to excellence? Total Quality Management and Business Excellence, 15 (5/6). pp. 829-839. ISSN 1478-3363

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Official URL: http://dx.doi.org/10.1080/14783360410001680260

Abstract

A must for operations management benchmarking research. Describes development and implementation of PROBE benchmarking tools. Reflects upon a decade of their deployment in support of organisational learning and change. Compares UK manufacturing sector ‘now’ and ‘then’, identifying improvements, ongoing weaknesses and how assessment tools can be further developed and applied.

Item Type: Article
Uncontrolled Keywords: benchmarking, best manufacturing practice, PROBE, excellence, diffusion, adoption
Subjects: N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: EPrints Services
Date Deposited: 18 Sep 2008 12:59
Last Modified: 29 Feb 2016 14:44
URI: http://nrl.northumbria.ac.uk/id/eprint/514

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