Emergent cultural change: unintended consequences of a Strategic Information Technology Services implementation in a United Kingdom university

Waring, Teresa and Skoumpopoulou, Dimitra (2013) Emergent cultural change: unintended consequences of a Strategic Information Technology Services implementation in a United Kingdom university. Studies in Higher Education, 38 (9). pp. 1365-1381. ISSN 0307-5079

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Official URL: http://dx.doi.org/10.1080/03075079.2011.625495

Abstract

Over the past 20 years, universities in the United Kingdom have been undergoing a dramatic period of transformation and change which can be attributed to the expansion of the higher education sector, the growth in student numbers and the development of an ideological approach to public service management referred to as ‘new managerialism’. The growth in student numbers has provided a challenge for universities, and many have adopted enterprise-wide information systems such as Strategic Information Technology Services (SITS) to support the management of student data in all areas of the university. This article explores through a three-year case study in a UK university how the introduction of SITS, an enterprise-wide student administration system, intended to deliver better quality student information, has had some unintended consequences for organisational culture, which include the expansion of new managerialism and the further weakening of academic status within the university.

Item Type: Article
Additional Information: Published online before print.
Uncontrolled Keywords: culture, information technology, institutional change, academic experiences, academic staff
Subjects: N900 Others in Business and Administrative studies
P100 Information Services
X900 Others in Education
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Helen Pattison
Date Deposited: 15 May 2012 09:54
Last Modified: 10 Aug 2015 10:58
URI: http://nrl.northumbria.ac.uk/id/eprint/7105

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